Q: How to join a community?

To join a community go on the <a href="https://www.geovelo.fr/application/">Geovelo app</a>. Make sure you have a Geovelo account and are logged in. The communities can be found in the " Communities " tab of the app. <img src="https://storage.crisp.chat/users/helpdesk/website/ab9f34b0934a4800/communitytap_1ltz088.png" alt="" /> In the list of communities, join the communities of your choice. Communities in which you have already pedaled appear at the top of the list. <img src="https://storage.crisp.chat/users/helpdesk/website/ab9f34b0934a4800/joincommunityapp_10dvit0.png" alt="" />

Q: Why does activity detection isn’t working?

On some phones, ${color}[#669d34](battery optimizer) prevent <a href="https://www.geovelo.fr/france/route">Geovelo</a> from activating. Make sure that there are no battery optimizer on your phone that prevent <a href="https://www.geovelo.fr/france/route">Geovelo</a> from activating when ${color}[#669d34](activity detection).

Question 1

How to save an address to find it on the website and on the application?

Accepted Answer

|| To save an address and retrieve it from website and application, you must be logged with your Geovelo account.

On the website

Go to my profile on the top right corner of your screen:

Then click on the "Favorite places" button on the left of your screen:

After this, click on the "Add" button :

A "Favorite place" window will open :

On the app

Question 2

How to export a GPX track?

Accepted Answer

|| **The export of GPX plots is only possible on the website. **

To export a route, click on " More details " when the route is calculated.

Then click on the " Download in GPX " icon at the bottom of the tab.

Exporting a GPX track on a trip already made via your history is not possible.

Question 3

How to join a community?

Accepted Answer

To join a community go on the Geovelo app.

Make sure you have a Geovelo account and are logged in.

The communities can be found in the " Communities " tab of the app.

In the list of communities, join the communities of your choice. Communities in which you have already pedaled appear at the top of the list.

Question 4

How to calculate an itinerary?

Accepted Answer

On the website

To add a starting point, enter an address in " ${color}[#659e49](Where do we go?) " or click directly on the map. Do the same for the destination.

Once you have entered the departure and destination points, your route choices will appear.

On the application

The default starting point is your current location. If you want to change your starting point, first search for your destination.

When your route is displayed, simply click on the search bar on the starting point and change " ${color}[#659e49](Current position) " to the desired address.

It is also possible that only one choice will appear if the calculator considers that there is no suitable alternative route for city bikes.

Question 5

How to save a route to find it on the website and on the app?

Accepted Answer

To save a route and find it on website and on the app, you must be logged in with your Geovelo account.

When an itinerary is calculated, click on " ${color}[#000000](More details) " on the website. Pull up the white banner on the application.

You will be able to add the route to your favourites by clicking on the " Save " star.

On the website, your saved routes appear below the address search.

On the application, your saved routes appear in the Favorites menu.

Question 6

Why does activity detection isn’t working?

Accepted Answer

On some phones, ${color}[#669d34](battery optimizer) prevent Geovelo from activating.

Make sure that there are no battery optimizer on your phone that prevent Geovelo from activating when ${color}[#669d34](activity detection).

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